From manual mess to modern ordering – how we helped a healthcare giant digitize procurement in Saudi Arabia.
VitaCare is a B2B mobile application developed for pharmacies, clinics, and hospitals across Saudi Arabia, under the Tamer Group. The app aims to automate and digitalize the purchasing process, offering 24/7 access to medical and personal care products, thereby reducing reliance on traditional, manual ordering methods.
User Research & Analysis
UX/UI Design
Design System Development
Prototyping & Usability Testing
Clinics and pharmacies relied on phone calls, WhatsApp, and sales rep visits to place orders. The result? Delays, missed products, and countless hours wasted on back-and-forth communication. They needed a fast, scalable digital solution.
The goal was to create a 24/7 digital storefront—something intuitive, fast, and built around the real workflows of medical staff. No training needed. No friction. Just instant access to the products they trust.
We started by interviewing real users to identify pain points and priorities. We mapped the flow, designed intuitive navigation, built a modular system for scalable components, and ran user testing to validate every step.
VitaCare is now used across Saudi Arabia by healthcare professionals to place accurate, timely orders without sales rep involvement. It reduced errors, increased satisfaction, and cut order processing time dramatically.
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